Term and Conditions

Last updated: [Insert Date]

1. About Us

FitGear Store is a UK-based online retailer specialising in quality fitness equipment including balance tools, exercise bands, fitballs, hoops, mats, and steps. Our mission is to support your fitness journey with convenient, reliable equipment.

Company Address: 96 Eign St, Hereford, GB HR5W 8YS
Email: [email protected]

2. User Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorized account use

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Use our products in ways contrary to their intended purpose

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our products, including:

• Balance equipment
• Exercise bands
• Fitballs
• Hoops
• Mats
• Steps

However, slight variations in colour or design may occur. Product images are for illustrative purposes only.

3.2 Product Use

All fitness equipment is designed for personal use. We recommend:

• Consulting a physician before beginning any exercise program
• Following all included safety instructions
• Using products as intended to prevent injury

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased
• Correct pricing errors (even after order confirmation)

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately at time of order.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices without notice.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide except to:

• Parts of Asia
• Remote locations

5.2 Shipping Options

• Standard Shipping (£12.95): via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: via EMS for orders over £50 (15-25 business days after dispatch)

All orders are processed within 1-2 business days (excluding weekends and holidays).

5.3 Delivery Issues

You must:

• Inspect deliveries immediately
• Report any damage within 48 hours
• Provide safe access for delivery personnel

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original condition within 15 days of delivery. Exceptions:

• Exercise bands (hygiene reasons)
• Mats (hygiene reasons)

These may only be returned if faulty or damaged.

6.2 Return Process

To initiate a return:

1. Contact us at [email protected] with your order details
2. Wait for return authorization
3. Ship items to our return address with all original packaging

6.3 Refunds

• Processed within 5-7 business days after we receive your return
• Issued to original payment method
• Shipping costs are non-refundable (except for faulty items)

7. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Product designs

are property of FitGear Store and protected by intellectual property laws. You may not reproduce or use any content without our express written permission.

8. Liability Limitations

8.1 Product Liability

FitGear Store is not liable for:

• Injuries resulting from improper product use
• Normal wear and tear
• Modifications made to products

8.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability
• Technical issues beyond our control
• Any consequential losses from website use

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.