At FitGear Store, we want you to be completely satisfied with your fitness equipment purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Returns Policy

You may return most unused items in their original condition within 15 days of delivery for a full refund or exchange. Please note:

  • Items must be unused, undamaged, and in their original packaging
  • Proof of purchase is required
  • Return shipping costs are the customer’s responsibility unless the item is faulty

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on exercise bands and mats unless they are faulty or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email us at [email protected] with your request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear FitGear Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product Name: [Product Name] Reason for Return/Exchange: [Brief Reason] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship Your Return

Once approved:

  1. Securely package the item(s) in their original packaging
  2. Include all accessories and documentation
  3. Include a copy of your order confirmation or packing slip
  4. Ship to the address we provide

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item(s) within 3 business days
  • We’ll notify you about the approval status
  • For exchanges, we’ll ship your new item immediately

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. Please note:

  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable (except for faulty items)
  • International customers: refunds will be in GBP and may be subject to exchange rate fluctuations

Faulty or Damaged Items

If your fitness equipment arrives damaged or faulty:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange a free return and replacement

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). The process is the same as returns, but please specify your preferred exchange item in your initial email.

Fitness Tip: While waiting for your exchange or refund, why not try some bodyweight exercises? They require no equipment and can be done anywhere!

Return Shipping Information

For your protection, we recommend using a trackable shipping service. We cannot be responsible for items lost in transit. Our return address is:

FitGear Store Returns
96 Eign St
Hereford, GB HR5W 8YS

Note: This policy doesn’t affect your statutory rights. For EU customers, you have 14 days to return goods under the Distance Selling Regulations.

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Keep moving forward with FitGear Store!