FAQ

We specialise in compact, versatile fitness equipment perfect for home workouts or taking on the go. Our product range includes:

• Balance equipment for core training
• Exercise bands for resistance training
• Fitballs for strength and flexibility
• Hoops for cardio workouts
• Mats for yoga and floor exercises
• Steps for step aerobics

Our products are designed to be space-efficient while delivering professional-grade results.

Absolutely! Our equipment ranges from beginner-friendly to advanced levels. Many customers start with our exercise bands and mats, which are perfect for those new to fitness. Our product descriptions include difficulty level information to help you choose the right gear for your fitness journey.

Yes! Many of our customers create complete workout sets by combining our products. Popular combinations include:

• Exercise bands + mat for resistance training
• Fitball + balance equipment for core workouts
• Hoops + steps for cardio sessions

Pro tip: Orders over £50 qualify for free shipping, making it economical to build your perfect workout kit!

We accept all major payment cards including Visa, MasterCard and JCB, as well as PayPal for secure checkout.

Once your order is dispatched (within 1-2 business days), you’ll receive an email with your tracking number. You can use this to follow your gear’s journey from our Hereford warehouse right to your door!

We process orders quickly to get your gear to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to help. Once an order has been dispatched, changes cannot be made.

We offer two convenient shipping options:

• Standard Shipping (£12.95): Fast delivery via DHL or FedEx in 10-15 business days after dispatch
• Free Shipping: For orders £50+, delivered via EMS in 15-25 business days after dispatch

We ship worldwide except to certain remote areas of Asia and other geographically challenging locations.

After we process your order (1-2 business days), delivery times are:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

These times may vary slightly depending on your location and customs processing.

We ship globally to most countries, with exceptions for certain remote areas of Asia and other geographically challenging locations. If you’re unsure, our customer care team at [email protected] can confirm delivery availability to your specific location.

We’re confident you’ll love your FitGear equipment! However, if anything isn’t quite right, you have 15 days from receipt to initiate a return. Items must be unused and in original packaging. Please contact us at [email protected] to start the return process.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.

Our fitness-savvy customer care team is always happy to help! You can reach us at:

• Email: [email protected]
• Postal Address: 96 Eign St, Hereford, GB HR5W 8YS

We typically respond to emails within 24 hours during business days.

Absolutely! Tell us about your fitness goals and current routine, and we’ll suggest the perfect equipment combinations to help you achieve them. Email us at [email protected] for personalised advice.